Refund policy
Returns
We want you to feel confident shopping with Arkan Beauty. We offer a 30-day return window for eligible items, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
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Unopened and unused
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In its original condition and packaging
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Accompanied by proof of purchase
Because our fragrance and beauty products are personal-use items, we cannot accept returns of products that have been opened, used, or altered.
To request a return, contact us at info@arkanbeauty.com with your order number and the item(s) you would like to return.
If your return is approved, we will provide return instructions and the appropriate return shipping information. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at info@arkanbeauty.com and include your order number and photos of the issue.
We will review the situation and work with you to make it right.
Non-Returnable Items
We cannot accept returns for:
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Products that have been opened or used
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Products not in their original condition or packaging
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Gift cards
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Final-sale or clearance items, when clearly marked as final sale at the time of purchase
If you are unsure whether your item is eligible for return, contact us at info@arkanbeauty.com before sending it back.
Exchanges
We do not currently process direct exchanges.
If you would like a different product, please request a return for your eligible item. Once the return has been approved, you may place a new order for the product you prefer.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@arkanbeauty.com.
Questions
For any questions regarding returns or refunds, contact us at: